Introduction
These Terms of Service (“Terms”) govern your use of the ClearPeak Property Wash website at clearpeak.co.nz and the exterior cleaning services provided by ClearPeak Property Wash Ltd (“ClearPeak”, “we”, “us”, “our”).
By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
Use of the website
You agree to use this website only for lawful purposes. You must not:
- Use the website in any way that violates applicable New Zealand laws or regulations
- Submit false, misleading, or fraudulent information via any form
- Attempt to gain unauthorised access to any part of the website or its systems
- Use automated tools to scrape or harvest content without our written permission
Quotes and bookings
Quotes provided via our website or by phone are estimates based on the information supplied. Final pricing may vary if on-site conditions differ materially from what was described at the time of quoting.
We will communicate any pricing variance before commencing additional work. Quotes are valid for 30 days from the date issued, unless otherwise stated.
A booking is confirmed when both parties agree on the scope, date, and price, either in writing or verbally. We reserve the right to reschedule due to weather or other factors outside our control, and will provide reasonable notice where possible.
Payment
Payment terms are as stated on the invoice. Unless otherwise agreed, payment is due within 7 days of invoice date.
We reserve the right to charge interest on overdue amounts at a rate of 2% per month on the outstanding balance. Recovery costs for unpaid debts will be passed on to the client.
Property access and preparation
You are responsible for ensuring we have safe and clear access to the areas requiring cleaning. This includes moving vehicles, unlocking gates, and relocating any items that may obstruct or be damaged during the cleaning process.
We are not liable for damage to items left in work areas that were not disclosed to us prior to commencement. We will take reasonable care with all property accessed during service delivery.
Limitation of liability
To the maximum extent permitted by law, ClearPeak’s liability for any claim arising from the supply of services is limited to either re-performing the service or refunding the amount paid for that service.
We are not liable for any indirect, special, or consequential loss, including loss of income, loss of opportunity, or damage arising from pre-existing conditions not disclosed to us before commencement of work.
Nothing in these Terms limits rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded.
Insurance
ClearPeak holds public liability insurance appropriate to the services we provide. Details are available on request.
Cancellations
We ask for at least 24 hours notice if you need to cancel or reschedule a confirmed booking. Late cancellations (less than 24 hours before the scheduled start time) may incur a call-out fee to cover direct costs already incurred.
Intellectual property
All content on this website — including text, graphics, logos, and images — is owned by or licensed to ClearPeak Property Wash Ltd. You may not reproduce, copy, or redistribute any content without our prior written consent.
Governing law
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or our services after changes constitutes your acceptance of the updated Terms.
Contact
Questions about these Terms? Get in touch: