Overview
ClearPeak Property Wash Ltd (“ClearPeak”, “we”, “us”, “our”) operates the website clearpeak.co.nz. We are committed to protecting your personal information and handling it in accordance with the New Zealand Privacy Act 2020 (“Privacy Act”).
This policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to it. If you have any questions, contact us at hello@clearpeak.co.nz.
What information we collect
We collect personal information only when you voluntarily provide it to us. This includes:
- Name, email address, and phone number submitted via our contact/quote form
- Your suburb or location
- Details about the service you are enquiring about
- Any additional information you choose to include in a message
We do not collect payment card information through this website. We do not use tracking pixels, behavioural advertising cookies, or third-party analytics beyond basic server-side logging.
How we use your information
We use your personal information to:
- Respond to your quote request or enquiry
- Arrange and confirm service appointments
- Send invoices or service-related communications
- Improve how we communicate and deliver our services
We do not use your information for unsolicited marketing. We will not add you to any mailing list without your explicit consent.
Who we share information with
We do not sell, rent, or trade your personal information. We may share it only with:
- Email delivery service providers (used solely to deliver your submitted form to us)
- Law enforcement or regulatory authorities where we are legally required to do so
Any third-party service providers we use are required to maintain the confidentiality and security of your information.
How long we keep information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are generally retained for up to 2 years for reference and service history. You may request deletion at any time.
Security
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is completely secure.
Your rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Complain to the Office of the Privacy Commissioner if you believe we have breached the Act
To exercise any of these rights, contact us at hello@clearpeak.co.nz. We will respond within 20 working days as required by the Privacy Act.
Cookies
This website uses only essential cookies required for the site to function correctly. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect site functionality.
Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact us
For any privacy-related questions or requests: